gamers88 Privacy Policy

1. Scope & Introduction

This Privacy Policy ("Policy") describes how gamers88 ("Company," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("Player," "User," or "you") who access or use the gamers88 website, mobile interface, games, and related services (the "Platform") available at gamers88.club.

This Policy applies to all personal data processed in connection with your use of the gamers88 Platform, regardless of how you access it — whether from a desktop browser in Manila, a mobile phone in Cebu, or any other device anywhere in the Philippines. It does not apply to third-party websites or services that may be linked to or from the Platform.

By registering an account on gamers88 or continuing to use the Platform after this Policy takes effect, you acknowledge that you have read, understood, and agree to the processing of your personal data as described herein. If you do not agree, please discontinue use of the gamers88 Platform.

2. Data Controller Identity

gamers88 is the data controller responsible for the personal data collected through the Platform. gamers88 operates under the oversight of PAGCOR — the Philippine Amusement and Gaming Corporation — and processes personal data in compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations as administered by the National Privacy Commission (NPC) of the Philippines.

For all privacy-related inquiries, you may contact our designated Data Protection Officer (DPO) at the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

3.1 Registration & Identity Data

When you create a gamers88 account, we collect: full legal name, date of birth, Philippine mobile number, email address, username, and password (stored in hashed form). For KYC verification, we may additionally collect copies of government-issued Philippine identification documents (e.g., PhilSys National ID, Passport, Driver's Licence, UMID, SSS/GSIS ID) and selfie photographs.

3.2 Financial & Transaction Data

We collect records of all deposits, withdrawals, wagers, and bonus transactions made through your gamers88 account. This includes GCash account references, Maya account references, and bank account details (BPI, BDO, Metrobank) used for transactions, as required by Philippine anti-money laundering regulations.

3.3 Usage & Technical Data

We automatically collect certain technical data when you access the gamers88 Platform, including: IP address, device type and operating system, browser type and version, session duration and timestamps, pages visited and game sessions played, and general geographic location derived from IP address.

3.4 Communications Data

If you contact gamers88 customer support via live chat or email, we retain records of those communications, including any personal data you share within them.

3.5 Responsible Gaming Data

If you use gamers88's responsible gaming tools (deposit limits, self-exclusion, cooling-off periods), we record those elections and their effective dates to ensure compliance and protect your interests.

4. How We Collect Your Data

gamers88 collects personal data through the following means:

• Direct collection: data you provide when registering, completing KYC, making transactions, or contacting support;
• Automated collection: technical and usage data collected automatically via server logs, cookies, and similar tracking technologies when you use the Platform;
• Third-party collection: data provided by payment processors (GCash, Maya, BPI, BDO, Metrobank) and identity verification service providers in connection with your gamers88 account.

5. Purposes & Legal Basis for Processing

gamers88 processes your personal data for the following purposes and on the following legal bases under the Data Privacy Act of 2012:

• Account creation and management — performance of contract;
• Identity verification (KYC) and age verification (21+) — legal obligation under PAGCOR licensing conditions;
• Processing deposits, withdrawals, and game transactions — performance of contract;
• Anti-money laundering (AML) and fraud prevention — legal obligation under Republic Act No. 9160 and PAGCOR regulations;
• Customer support and dispute resolution — legitimate interest / performance of contract;
• Platform improvement and analytics — legitimate interest;
• Sending account-related communications (transaction confirmations, security alerts) — performance of contract;
• Sending marketing communications (where you have opted in) — consent;
• Responsible gaming compliance — legal obligation / legitimate interest.

6. Sharing & Disclosure of Personal Data

gamers88 does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary:

• Payment processors: GCash (GXI), Maya, BPI, BDO, and Metrobank — to process financial transactions;
• KYC / identity verification providers: to verify your identity and age in accordance with PAGCOR requirements;
• Game content providers: third-party game studios whose games are available on the gamers88 Platform, where necessary for game function;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the NPC, and other Philippine government authorities where required by law;
• Legal and professional advisers: lawyers, auditors, and other professionals in connection with legal proceedings or compliance obligations;
• IT and infrastructure providers: hosting, security, and platform support vendors operating under binding data processing agreements.

All third-party processors engaged by gamers88 are required to process personal data only for specified purposes and under obligations equivalent to those binding on gamers88 under Philippine law.

7. Cookies & Tracking Technologies

The gamers88 Platform uses cookies and similar tracking technologies to operate effectively and improve your experience. The types of cookies used include:

• Strictly necessary cookies: required for Platform functionality (e.g., maintaining your login session); these cannot be disabled;
• Performance / analytics cookies: help us understand how players use the gamers88 Platform so we can improve it;
• Functionality cookies: remember your preferences (e.g., language settings).

You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality. gamers88 does not use third-party advertising or tracking cookies that send your data to unaffiliated advertisers.

8. Data Retention

gamers88 retains your personal data for the following periods:

• Account and identity data: for the duration of your account plus five (5) years after account closure, as required by PAGCOR licensing conditions and Philippine AML regulations;
• Transaction records: five (5) years from the date of each transaction, as mandated by Philippine AML law;
• Support communication records: two (2) years from the date of each interaction;
• Technical logs: ninety (90) days on a rolling basis.

After the applicable retention period expires, personal data is securely deleted or irreversibly anonymised in accordance with NPC guidelines.

9. Security Measures

gamers88 implements technical and organisational security measures proportionate to the risks associated with processing your personal data, including:

• 256-bit SSL/TLS encryption for all data in transit between your device and the gamers88 Platform;
• Encryption of personal data and financial records at rest;
• Strict access controls — personal data is accessible only to gamers88 personnel who need it to perform their job functions;
• Regular security assessments and penetration testing of the Platform;
• Multi-factor authentication for administrative systems;
• Employee training on data protection obligations under Philippine law.

Notwithstanding these measures, no data transmission or storage system is completely secure. If you have reason to believe your gamers88 account has been compromised, please contact support immediately.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by gamers88:

• Right to be informed: you have the right to know how your data is collected, used, and stored — which this Policy fulfils;
• Right of access: you may request a copy of the personal data gamers88 holds about you;
• Right to rectification: you may request correction of inaccurate or incomplete personal data;
• Right to erasure / blocking: you may request deletion or blocking of personal data where processing is no longer necessary or lawful (subject to legal retention requirements);
• Right to object: you may object to processing based on legitimate interest, including direct marketing;
• Right to data portability: you may request your personal data in a structured, commonly used, machine-readable format;
• Right to damages: you may seek compensation for damages suffered as a result of inaccurate, incomplete, outdated, or unlawfully obtained data;
• Right to complain: you may lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact our DPO at the details in Section 14. We will respond within thirty (30) days of receiving a verifiable request.

11. Cross-Border Data Transfers

Some of the third-party service providers engaged by gamers88 — such as game content studios and cloud infrastructure providers — may be located outside the Philippines. Where personal data is transferred outside the Philippines, gamers88 ensures that appropriate safeguards are in place, including contractual clauses approved by the NPC or equivalent protections, to maintain data protection standards consistent with Philippine law.

12. Children's Privacy

21+ The gamers88 Platform is strictly for adults aged twenty-one (21) years and above. gamers88 does not knowingly collect personal data from persons under 21 years of age. If we discover that personal data has been collected from a person below this age, we will immediately delete the account and all associated data. If you believe a minor has registered on gamers88, please notify us immediately at [email protected].

13. Changes to This Policy

gamers88 may update this Privacy Policy periodically to reflect changes in our data processing practices, Platform features, or legal requirements. Material changes will be communicated to registered players via in-platform notification or email at least seven (7) days before taking effect. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the gamers88 Platform after the effective date of any revision constitutes your acceptance of the updated Policy.

14. Contact & DPO Information

For any privacy-related inquiries, data subject rights requests, or concerns regarding this Policy, please contact the gamers88 Data Protection Officer:

• Email: [email protected]
• Subject line: Privacy / Data Subject Request
• Live Chat: Available 24/7 on the gamers88 Platform
• Response Time: Within 30 days for formal data subject requests; within 24 hours for general inquiries

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.